Unified Communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
UC is not necessarily a single product, but a set of products that
provides a consistent unified user-interface and user-experience across
multiple devices and media-types.
The International Data Corporation (IDC) forecasts an increase in the global UC market from today’s 26 billion US dollars to 38 billion in 2016. A study by the market research company Ovum states that 80 percent of IT managers want to introduce UC components in the next two years – 78 percent have already budgeted for this.
“The person you are calling is temporarily unavailable.” No one – whether customer or coworker – likes to hear this sentence. In companies that focus on unified communications (UC) they don’t need to. UC stands for a common application environment for all communication media: e-mail, instant messaging, telephony, chats, video conferences or document sharing. Bringing together these services would improve the availability of communication partners and speed up business processes. Functions dealing with a user’s presence play an important role here telling others who is available when and where and how. Breaks between PCs, landlines, cell phones and tablets will be cancelled out as well as those between office and home office. In addition, UC protects resources by linking geographically distant teams via audio or video conferences or allowing simultaneous access to documents.
According to the GARTNER ranking “MAGIC QUADRANT UC 2013” the market for unified communications (UC) in the past year has “continued to mature and is gradually becoming more mainstream.” Gartner has ranked the company Unify as a leader for unified communications and business telephony. Since October 2013, Siemens Enterprise Communications GmbH & Co. KG has been known under this new company name. In addition to UC, Unify also offers VoIP, contact centers, video routers, switches, WLAN, network infrastructure and security solutions.
Unify is one of the most recognized names in the new cluster “Communications & Networks” at CeBIT 2014. Other exhibitors in Hall 13 includes Gigaset Communications GmbH, another former Siemens company, NFON, a telephone system provider, and the UC specialists Innovaphone, C4B (Com for Business) and Crestron. This exhibition area also covers broadband solutions, business communication, networks, smart home and wireless communication
Source : CeBIT
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